FAQs

☀️ Summer Setup Co. — Frequently Asked Questions

📦 Shipping & Delivery

How long will it take for my order to arrive?

Because our seasonal essentials are highly in demand, our standard processing time is 1–3 business days to quality-check and package your items. Once shipped, delivery generally takes 7–12 business days. You will receive a tracking number via email the moment your package leaves our warehouse.

Do you offer free shipping?

Yes! We offer Free Tracked Shipping on all orders across the country with no minimum purchase required.

Where do my items ship from?

To keep our pricing competitive and our inventory stocked with the latest seasonal setups, we partner with specialized global fulfillment centers. This means your items are shipped directly from our manufacturing partners to your doorstep, cutting out unnecessary retail markups.

💳 Orders & Customer Support

I just placed an order, can I change or cancel it?

We move quickly! If you need to modify your shipping address, change a product variant, or cancel an order, please email us at support@summersetupco.com within 6 hours of placing your order. Once our fulfillment center processes the package, we unfortunately cannot alter or halt the shipment.

My order has multiple items, will they arrive together?

Not always. To get your items to you as fast as possible, products are occasionally dispatched from different specialized fulfillment wings. If you receive one item before another, don't panic! The rest of your setup is safely on its way.

How do I track my package?

Once your order ships, we send a shipping confirmation email containing your tracking number and a direct tracking link. You can also head over to our Track Your Order link in our footer menu at any time to check the live status of your delivery.

🔄 Returns, Refunds, & Damaged Goods

What is your return policy?

We want you to love your summer setup! We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return. To be eligible, your item must be unused, in the same condition that you received it, and in its original packaging. Please contact our support team to initiate a return.

What if my item arrives damaged or defective?

We take quality control seriously. If an item arrives broken, punctured, or defective, please inspect your order immediately upon arrival and contact us at support@summersetupco.com with a photo of the issue. We will instantly dispatch a brand-new replacement item to you completely free of charge.

How long do refunds take?

Once we receive and inspect your returned item, we will notify you if the refund is approved. Approved refunds are automatically processed back to your original payment method within 3–5 business days.